FAQ
Default solution folder, feel free to edit or delete it.
This can occur if you have not created a new fee schedule for the current year. Please perform the following steps:
Wed, 10 Sep, 2014 at 5:55 AM
Screen resolution is not set properly or a user has too many screens open.
Solution: . Adjust screen resolution
Mon, 4 Aug, 2014 at 4:44 AM
Solution: Check to see if the case has been marked inactive or if it has been deleted.
To check if deleted go to tools: recover deleted records
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Thu, 15 May, 2014 at 10:43 AM
When moving clients to a new server you may have to rename the main file VSSP_AE.DCT found in the data/dictionaries folder to something else and then copy i...
Wed, 4 Feb, 2015 at 4:47 AM
You are trying to add some information to a data base field that is to long for that field.
Solution: Change the name of the file so that it doe...
Thu, 17 Apr, 2014 at 3:34 AM
This is caused by a local drive not mapped in desktop shortcut. Solution: Right click shortcut ( The Quick EMR Icon on your personal Desktop), ch...
Fri, 10 Feb, 2017 at 9:44 AM
The templates are just a starting point for your schedule each day.
We load up the therapists in the order on your templates and block off any t...
Wed, 17 Sep, 2014 at 1:19 AM
If you receive an "Error: 534 5.7.14" when sending email, especially after moving to our new network, it means you must log on to your email fr...
Wed, 16 Apr, 2014 at 2:38 AM
When customizing field names the old field that may have been inactivated will still show up if any documentation was entered in the text box.
This happ...
Tue, 13 Jan, 2015 at 5:14 AM
If you ever find the need to recover a deleted case file or note simple go to Tools > Recover Deleted Files. You will notice there is a choice of "P...
Thu, 15 May, 2014 at 10:42 AM